Ready to get walking?
We ask all of our clients to complete the form below before we start services. If you prefer to complete the form on paper, we can also get you a printed copy. If there is something you don’t know or it doesn’t apply, feel free to leave it blank. This info will help us care for your pets best, so please complete as much as you can!
Concierge Form
Terms & Conditions
The Parties Herein Agree As Follows:
This contract shall be on an as needed basis.
1. Jennifer McDonald/Stillwater Dogs is authorized to perform care and services as outlined in this contract. Both Jennifer/Stillwater Dogs and Client recognize that the welfare of the animal is the highest priority. If in Jennifer’s/Stillwater Dogs judgment, additional services become necessary during the service period to properly care for the dog(s), Jennifer/Stillwater Dogs will first make reasonable attempts to contact the Client.
If Client cannot be reached for whatever reason, Jennifer/Stillwater Dogs is authorized to undertake such additional steps as may in her reasonable judgment for the health and welfare of the animal(s), including but not limited to:
(a) additional visits by Jennifer/Stillwater Dogs to provide care for the animal.
(b) consultation with Client’s veterinarian listed above, or with an emergency veterinary care provider should the Client’s veterinarian be unavailable.
(c) authorizing care and treatment as recommended by a Client’s veterinarian or an emergency veterinary care provider (excluding euthanasia) and
(d) such other steps as may in Jennifer’s/Stillwater Dogs reasonable judgment be necessary or appropriate for the health and welfare of the animal(s).
Client agrees to be responsible for all fees and expenses incurred for care and treatment of the animal pursuant to this paragraph, and releases and holds Jennifer McDonald/Stillwater Dogs harmless from all liabilities related to transportation, treatment, and expense. Client agrees to reimburse Jennifer McDonald/Stillwater Dogs for any expense incurred, plus any additional fees for attending to this need or any expenses incurred, plus any additional fees for attending to this need or any expenses incurred for any other home/food/supplies needed.
2. In the event of inclement weather or natural disaster, Jennifer McDonald/Stillwater Dogs is entrusted to use her best judgment in caring for your dog(s) and home. She will be held harmless for consequences related to such decisions.
3. Jennifer McDonald/Stillwater Dogs agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against Jennifer McDonald/Stillwater Dogs, except those arising from gross negligence or willful misconduct on her part.
4. In the event of a personal emergency or illness of Jennifer McDonald/Stillwater Dogs, the Client authorizes Jennifer McDonald/Stillwater Dogs to arrange for another qualified person to fulfill responsibilities as set forth in this contract.The Client will be notified immediately.In such a case, Jennifer/Stillwater Dogs will remain fully responsible for the proper discharge of all services under this contract.
5. The utmost care will be given in watching your dog(s) in your home. However, due to the extreme unpredictability of animals, we cannot accept responsibility for any mishaps of extraordinary or unusual nature (i.e., biting, furniture damage, accidental death, etc…) or any complications in administering medications to the dog(s). Nor can Jennifer McDonald/Stillwater Dogs be held liable for any injury, disappearance, death, or fines of dog(s) with access to the outdoors.
6. All dogs are to be up to date on all vaccinations. Should Jennifer McDonald/Stillwater Dogs be bitten or otherwise exposed to any disease or ailment received from a Client’s animal which has not been properly or currently vaccinated, it will be the Client’s responsibility to pay all costs and damages incurred by the victim.
7. In the event that Jennifer McDonald/Stillwater Dogs is required to employ a locksmith to gain entry into a Client’s home due to a malfunction of the lock or a failure of the Client to leave a key, it shall be the responsibility of the Client to reimburse for all costs incurred. The client expressly gives Jennifer McDonald/Stillwater Dogs the authority to employ a locksmith on Client’s behalf in the event of the aforementioned occurrences.
8. I do my very best to try and fit everyone in on any given day, but I can only physically do so many visits. I will continue to make my schedule on a first come, first serve basis.
9. I ask for at least 24 hours’ notice if you need to cancel for any reason, otherwise my visit rate will apply. I have begun a daily waitlist for clients and would love to give them the opportunity for that visit space if possible.
10. If you are at home sick, I would prefer we cancel your visit. We have a compromised family member, plus working on my own, I cannot afford to be sick.
11. Providing services to all my clients each day, my timing will fluctuate. I will do my very best to arrive within an hour of your preferred time.
12. For early morning (before 9am), later evening (after 5pm) and weekend visits, there is a charge of +$10 over your current rate.
13. Client understands that this contract also serves as an invoice and takes full responsibility for prompt payment of fees upon start of services contracted.
14. Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Jennifer McDonald/Stillwater Dogs during this service period scheduled by the Client and accepted by Jennifer McDonald/Stillwater Dogs. Upon such scheduling and acceptance, Jennifer McDonald/Stillwater Dogs will be authorized to enter the Client’s premises and perform services without additional signed contracts or written authorization.
In 2024, I will be taking these major holidays off:
New Year’s Day - including New Year’s Eve and January 2nd
Martin Luther King Day
President’s Day
Memorial Day
Fourth of July
Labor Day
Columbus Day
Veterans Day
Thanksgiving - including the day after Thanksgiving
Christmas - including Christmas Eve and Boxing Day
If you are in a bind for any of these holidays, let me know in advance and we can try and work out a plan. The holiday rate will be double your current visit rate.